Jackpot City was founded in 1998, but it became officially present in Canada in 2022. Despite that, this online casino has quickly managed to increase its Canadian player base to impressive levels with over 400 casino games, decent banking options, and a mobile casino compatible with iOS and Android devices.
The hard-working folks behind this virtual casino venue are dedicated to creating a secure, exciting, and enjoyable space for your online gaming escapades. They also provide various tools for responsible gaming with tips on self-assessments and other ways to keep your favourite pastime under control.
Thinking of playing at Jackpot City? Read our honest review to learn about the casino’s credentials, wagering requirements, unique features, and game portfolio! For those considering other reputable options, our Yukon Casino Gold review offers a comprehensive look at another top-rated online casino.
Jackpot City Credentials
Jackpot City is owned and operated by Cadtree Ltd. This casino operator is registered in Alderney, one of the Channel Islands and an autonomous member of the British Commonwealth. The company’s registered address is La Corvee House, GY9 3TQ, Alderney.
Besides Jackpot City, Cadtree Ltd also owns and operates the following online gaming establishments:
In its native jurisdiction, Cadtree Ltd is regulated by the Alderney Gambling Control Commission. The company also holds a license from the Malta Gaming Authority, mainly regulating its activities in European markets.
On Canadian soil, the company is licensed by the Alcohol and Gaming Commission of Ontario (AGCO) under license no. OPIG1237900. iGamingOntario, a subsidiary of AGCO, confirms the validity of Jackpot City’s random number generators (RNGs) and ensures the fairness of casino games in general.
The casino is dedicated to facilitating fair play conditions for all players and creating a safe and responsible gaming environment—as evidenced by Jackpot City’s affiliation with all the relevant Canadian gaming authorities and ConnexOntario, a local center for treating addiction and problematic gaming.
Jackpot City Wagering Requirements
Like most online casinos, Jackpot City runs various player campaigns and credits their balances with casino funds—prolonging play times and resulting in a more fun experience.
Still, you can’t withdraw casino funds on a whim. You must fulfill specific wagering requirements before withdrawing casino money or winnings received from bets made with casino money.
These wagering requirements are mainly expressed in playthroughs. If a campaign has a 20x wagering requirement, you must play through 20 times the casino funds you’ve received before withdrawing your winnings from bets made with casino money.
At Jackpot City, all campaigns have a 70x wagering requirement. When you fulfill it, you can withdraw casino money and any associated winnings.
It’s essential to note that this requirement only exists for withdrawals of casino money or winnings from bets made with casino funds. If you deposit $500, place wagers with that money, and win $1,000, there are no wagering requirements on winnings from those real money bets.
Before you meet the playthrough requirement, there’s a bet limit in all games:
- 50c per line
- $8 per round
The casino’s UI won’t stop you from placing higher bets, but its Terms and Conditions state that not complying with this limit could mean all winnings from larger bets being forfeited. Once you fulfill the wagering requirements, the limit is lifted, and you can choose bet sizes in any game freely.
Wagers don’t always have a 1:1 ratio with your playthrough count—they contribute differently to the wagering requirements.
Here’s the full breakdown of playthrough percentages across available games:
|Slots, keno, scratch cards
|Table poker, video poker, and power poker games, roulettes, blackjacks, and Casino War
|Jacks or Better, All Aces Video Poker, Classic Blackjack
If you wager $100 on slots, your playthrough count will increase by $100. Still, in case you bet the same amount on Casino War, your playthrough count will only increase by $8.
Some games are excluded from playthrough counts:
- Red Dog
- Sic bo
- Progressive jackpot slots
According to the casino’s Terms and Conditions, you shouldn’t play any of the five excluded games before meeting the wagering requirements—in that interval, any winnings from the excluded titles may be voided. Bets on any games made with the Gamble feature also don’t count toward the wagering requirements.
Bear in mind that the wagering requirements may change depending on the specific casino campaign and your location. Check the casino’s Terms and Conditions for the latest playthrough requirements and percentage amounts, or contact the establishment’s support staff.
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Jackpot City’s Deposit & Withdrawal Options
This online casino offers a decent variety of reputable online banking methods:
- Apple Pay
You can use any of the methods above via PC or mobile device. All financial information that goes through Jackpot City is secured with SSL 128-bit encryption, so transactions remain confidential and encoded.
Source: Jackpot City
Before requesting your first withdrawal, you must verify your identity. This is a standard security practice in the online gaming industry, designed to keep players safe and eliminate the possibility of money laundering through online casinos.
The practice also ensures all players will comply with the basic requirements for registering an account at Jackpot City. To open an account, you must be:
- Physically based in Ontario
- At least 19 years old
- The only player in your household or family (to avoid duplicate accounts from the same IP addresses)
As in many other online casinos, you can’t choose your withdrawal method freely every time you make a withdrawal request. Jackpot City will automatically credit the money to the last payment method you used for deposits at the casino. For instance, if you’ve used your Mastercard debit card to make a deposit, your next withdrawal will be sent to that card balance.
There are no deposit or withdrawal fees at Jackpot City, though your bank or payment processor may charge you a fee for currency conversions or other processing services.
Account Verification Before Withdrawals
The casino verifies your identity by requesting certain documents, such as:
- Government-issued photo ID
- Utility bills
- Proof of ownership of your banking method (like a copy of your bank letter or credit card)
If necessary, the casino also reserves the right to request notarized copies of any verification documents. Fortunately, personal copies are acceptable in most cases. In practice, the notarized copies are only requested when the casino suspects the uploaded documents have been digitally altered or tampered with.
Your account details—like your address, payment methods, phone number, or email address—may change over time. In that case, you must contact the casino staff and provide updated account info. If you intend to make deposits or withdrawals via a credit or debit card, the personal info on your account must match your credit card info.
Besides your chosen withdrawal method, other factors may influence your transaction’s ETA. One of the main ones is Jackpot City’s pending period for all withdrawal requests—24 hours before any withdrawal request is processed. In that interval, you can cancel the request, and the funds will be returned to your account balance.
The withdrawal times may also be longer in cases when the casino requests identity verification on your part, such as:
- An unusually large withdrawal request
- A change in payment methods
- Your first withdrawal
With large withdrawal sums and some payment methods, your payment may be broken up into a series of smaller ones, potentially delaying their arrival.
Jackpot City Game Portfolio
Jackpot City lets you play 400+ casino games from the comfort of your home. Most titles were designed and developed by iGaming industry titans like:
- On Air
- Pragmatic Play
- Real Deal Studios
All the games have been certified by third-party authorities as fair, random, and safe. Most of them are also available on iOS and Android devices through the mobile version of Jackpot City casino.
|Most Popular Titles at Jackpot City
|Immortal Romance, Thunderstruck 2, Break Away Deluxe, Arctic Enchantress, Masters of Valhalla, Wacky Panda, Mask of Amun
|Perfect Strategy Blackjack, Premier Blackjack With Buster Blackjack, Switch Multi-Hand European Blackjack, Classic Blackjack
|Switch Multi-Fire Auto Roulette, Vinnie Jones Roulette, On Air Roulette, Real Auto Roulette
Slots at Jackpot City
Source: Jackpot City
Most of the casino’s 400+ gaming portfolio consists of slots designed by Microgaming. Their eye-popping visuals, enchanting art direction, and crystal-clear audio design will transport you to exciting new worlds while keeping the essence of a fun slot game.
The casino’s most popular slots include Immortal Romance and Thunderstruck 2, with exciting features and captivating storylines.
Blackjack Games at Jackpot City
Source: Jackpot City
If you’re interested in something more skill-based than slots, Jackpot City also offers a variety of blackjack titles. Regardless of your skill and experience level, you’ll find something suitable for you at this online establishment.
Most beginners find it easiest to start with Switch Multi-Hand Vegas Single-Deck Blackjack—the game was designed with the classic Vegas ruleset in mind, and it’s a perfect choice if you’re looking to hone your basic blackjack strategies.
Like most other blackjack titles developed by Microgaming, this variant has sharp-looking graphics and realistic ambient sounds that perfectly simulate a real casino floor. This title, and many others available at Jackpot City, lets you play in demo mode with virtual funds—you can practice all you want without spending a penny of your real money!
Roulette Variants at Jackpot City
Source: Jackpot City
The casino provides numerous roulette titles for fans of less demanding and more stylish casino games. Every roulette enthusiast will find something to their liking as Jackpot City’s portfolio includes games based on French, European, and American roulette.
Thanks to Real Deal Studios, Jackpot City also gives you access to a selection of live roulette games with real dealers whose activities are live-streamed to your screen. You can use the in-game UI to chat with players and dealers.
Jackpot City Customer Service
While Jackpot City provides a fairly smooth online casino experience, the casino also maintains a responsive and well-designed support section to answer your questions and resolve issues.
You can contact their customer service staff through an on-site email form or 24/7 live chat. While responses to email queries are usually more detailed, they typically take longer, so it’s better to use live chat for any urgent questions.
In the meantime, there’s also a detailed FAQ section that answers dozens of the most common player questions about rules, terms and conditions, wagering requirements, and account management. All the questions and answers are categorized, so they’re pretty easy to find.