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HelloCasino—A Complete Review

Founded in 2014, HelloCasino has steadily gained traction as one of the most credible platforms for online recreational gaming. The website stands out because of its wide selection of games from over 60 providers—all presented in a regulated, safe, and straightforward manner. HelloCasino boasts of some of the best practices in the gaming industry, characterized by:

  • Strong encryption protocols
  • Adequate licensing
  • Fast processing

Before signing up for HelloCasino, it’s important to find reliable info about the platform to make a sound judgement—our review will help you with that. We’ll back you up with concrete details on its features, payment logistics, security technicalities, and other service aspects.

HelloCasino—Background Info and Licensing Details

HelloCasino is managed by White Hat Gaming Limited, a corporation registered in Delaware, United States, as well as Malta (registration number C73232). To operate in Canada, the company has also completed registration with iGaming Ontario (iGO). The operating agreement allows them to carry out internet gaming business activities within the consumer protection guidelines laid down by iGO. The company manages several other online casinos besides HelloCasino, including:

  • Dream Vegas Casino
  • The Grand Ivy Casino
  • SpinYoo Casino
  • Playzee Casino
  • Spin Station Casino
  • Spin Rider Casino

The HelloCasino website specifies that it has its set of player conditions, game assortment, and player approach—independent from the White Hat network. As far as gaming activities are concerned, the platform holds the following licenses:

  1. United Kingdom Gambling Commission (UKGC)—account number 52894
  2. Malta Gaming Authority (MGA)—license number MGA/B2C/370/2017

HelloCasino follows legal protocols, making it a pretty sorted place to dabble in online real-money games. 

HelloCasino Welcome Bonus

HelloCasino greets new players with plenty of bonus funds and free spins in a 5-4-3-2-1 deposit format. You can claim up to:

  • $1,300 in bonus funds (match-up bonuses)
  • 250 bonus spins on Immortal Romance (Microgaming’s timeless hit with an RTP of 96.86%)

Source: HelloCasino

Here’s how you can claim the welcome bonus over your first five deposits:

Deposit TimelineMatch Up Bonus FundsBonus Spins
1st deposit100% up to $300100
2nd deposit75% up to $30075
3rd deposit50% up to $300 50
4th deposit25% up to $30025
5th deposit100% up to $100

You need to put in a minimum deposit of $20 to be eligible for the Welcome Bonus, so the offer works for players on a low budget as well. Know that deposits made via Skrill or Neteller are not eligible for welcome perks.

The Fine Print—Caps on Bonus Accruals and Winnings

While HelloCasino has defined percentages for bonus match-ups and spins, the latter comes with a per-day cap. The 100 bonus spins, once activated by your first deposit, are credited to your account at the rate of 25 spins per day over four days.

We found no info on the accrual status of the other three sets of welcome spins for subsequent deposits. Free spins are added to the player’s account every day at 13:00 (1 p.m.) CET and are valid for ten days before the unused balance lapses.

Once the bonus period is activated, you have to mind the cap on the betting amount. Currently, players claiming the welcome benefits cannot place a bet higher than $5 throughout the offer duration. As far as winnings from bonus funds/spins are concerned, the following rules apply:

  • Cap on winnings—There is a cap of $50 on winnings from bonus spins. For the first-deposit offer of 100 spins, the cap applies to every set of 25 spins. In case your bonus spin yields returns, the winnings will be credited as bonus funds
  • Wagering requirements—You have to fulfil HelloCasino’s wagering requirements to convert bonus funds (winnings) into cash. The platform has a 35x wagering requirement for bonus funds to qualify for withdrawal
  • Time limit for usage—Players get 30 days to use or wager bonus funds, whether acquired through the welcome package or won during gaming. Once expired, unused funds are automatically removed from the account

Other Promotional Perks at HelloCasino

Besides an attractive welcome package, HelloCasino players can also enjoy three stellar promotional programs:

  1. Sensational Sundays
  2. Loyalty Gets Rewarded
  3. VIP program

Source: HelloCasino

Sensational Sundays

HelloCasino makes your Sunday gaming escapades sweeter with a 30% deposit-based match-up bonus of up to $100 for any slot or table game. You need a minimum deposit of $10 to activate the bonus. The offer is available throughout Sunday, from 00:01 to 23:59 (12:01 a.m. to 11:59 p.m.) CET. You can claim it once per household or IP address.

The platform’s standard 35x wagering requirements apply to Sensational Sundays bonus winnings as well. Keep in mind that all games do not contribute equally toward wagering rules. In general, table games contribute at least 10% towards your wagering commitment for Sensational Sundays wins.

Loyalty Gets Rewarded

HelloCasino gives every player special treatment from the moment they make their first deposit! The deposit alone gets you 500 loyalty points to boot, and you can build from there to collect points through player activity. Points accrue on every wager worth $10 or more (your bonus period activities don’t count because of the $5 cap).

Know that points vary according to the game you choose—here’s what you can earn per game:

Game GroupLoyalty Points Per Game
Video poker (including side bets) 1

Once you collect 1,000 points, you can redeem them for $5 bonus funds. The maximum daily redemption limit is 10,000 points or $50. The points are non-transferable, and you typically have three days to redeem loyalty-sourced bonus funds.

While not extravagant, HelloCasino’s promotional programs are designed to keep the thrillseekers coming back for more. The points are easy and fun to gather and can be incredibly lucrative for high rollers.

VIP Programme

HelloCasino also hosts an exclusive VIP Programme packing huge rewards and unique perks for regular players, but the membership is offered at the discretion of the management. The opportunity is typically available to regular players who:

  • Play with the best intentions
  • Bring real money into the game often
  • Are ready to go through a KYC verification process

Once you meet the VIP requirements, a casino manager will automatically send you a personal invitation for the membership.

Wagering Requirements at HelloCasino

Every HelloCasino account has two streams of funds—Casino Money and Real Cash. For cash withdrawals, the minimum requirements are only 1x lifetime purchase and wager. For example, if your cash winnings are $100, you can withdraw the amount straightaway without locking away further funds. The platform enables withdrawals at a minimum of $10 and a maximum of $12,000 per transaction.

As for casino funds, you have to complete a 35x wagering requirement. Going by numbers, you need to wager at least $350 if you want to transfer $10 to your cash balance. 

Remember to stake your money on eligible games only if you’re handling the playthrough terms. The following table will give you an idea of the wagering weight distribution for different games at HelloCasino:

Game TypeWagering Weight Distribution
Slots—the first set of exceptions: 300 Shields, 300 Shields Extreme, Big Bad Wolf, Blood Suckers, Bloodsuckers II, Dead or Alive, Fortunes of Ra, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000, Victorious20%
Slots—the second set of exceptions: Fantastic Fireworks, 9 Masks of Fire HyperSpins, Iron County Outlaw, Untamed Giant Panda, Lucky Cat, White Rabbit0% (no contribution)
Progressive jackpot0%
Video poker0%
Scratchcards & Keno100%

You should always check the latest wagering weight distribution and Terms and Conditions on the website before playing.

Deposit and Withdrawal Methods at HelloCasino

These are the current payment methods at HelloCasino (some methods are not available for withdrawals):

MethodDepositWithdrawalProcessing Time
Bank wireBank dependent

HelloCasino does not charge any fee for processing these transactions, but it could definitely improve by adding more withdrawal methods.

Player Privacy and Safety Protocols at HelloCasino

Every casino must collect personal data from players for legal and regulatory obligations, and HelloCasino is not an exception. Be prepared with the following information while setting up your account:

  • Name and username
  • Correspondence data
  • Address
  • Birth details (for age verification)

If you’re unwilling to provide the required data, HelloCasino maintains the right to refuse its services. The platform is bound to share your data under legal obligations. It also collects and shares statistical or demographic data derived from your personal info—although your identity is never disclosed, directly or indirectly.

HelloCasino keeps your financial and transaction info to deliver its deposit and withdrawal services. All your data, including your card and registration details, are protected using TLS v1.2 security at a minimum. The website also uses strong encryption protocols to safeguard any information transmitted over the internet. Its servers are physically locked up for protection, with the security being assisted by dedicated surveillance teams and high-tech video systems.

HelloCasino maintains the integrity of the platform by using RNG (Random Number Generator) software tested and approved by certified companies so that the outcome is 100% free from human interference. Should you experience any connection failure mid-game, the platform automatically saves your data to prevent any wager loss or status disruption.

HelloCasino’s Massive Game Portfolio

HelloCasino’s most outstanding feature is its eclectic collection of games spread over multiple categories. You have a library of over 1,400 options to explore—which is more than double what an average casino offers!

Source: HelloCasino

You can go to your history for easy access. HelloCasino presents games from numerous (currently 60+) reputable names, such as Blueprint Gaming, Endemol, Kalamba, and ReelPlay.

We have compiled lists of some well-received games on the platform under popular categories:

CategoryTop-Rated Games
Slot Machines• Hot Hot Honey
• Tippy Tavern
• Nitropolis 4
Jackpots• Volatile Egypt Dream Drop
• MegaBars Big Hit
• Playboy Gold Jackpots
Drops & Wins• Peak Power
• Gates of Olympus
• Cowboy Coins
Classic Slots• Timelines
• 777 Surge
• Immortal Romance
Table Games• Roulette Nouveau
• ReDeal Blackjack
• 3D Baccarat
Megaways• Floating Dragon Megaways
• Gallo Gold Bruno’s Megaways
• Medallion Megaways

Free Games at HelloCasino

HelloCasino appeals to budget gamers, but the platform does not maintain a dedicated register of free-to-play games. Some games may come without entry barriers, but it’s better to contact HelloCasino’s customer service for more details on free games and fun-play options.

The Star Attraction—Live Casino Games at HelloCasino

HelloCasino’s premiere gaming attraction is its live dealer options with a monthly prize pool of $500,000. Most of these games are provided by industry leader Pragmatic Play, including:

  • Boom City
  • Sweet Bonanza Candyland
  • Speed Baccarat 1
  • Blackjack Lobby
  • Dragon Tiger
  • Roulette 8 Indian
  • Powerup Roulette

These games use advanced technology to enrich players with a wildly realistic experience. You can interact with live dealers and even view real-time streaming links. The games usually have a regulator and an auditor, so they’re as safe as they come!

HelloCasino—User Experience

The HelloCasino website offers a streamlined user experience because it’s built on Flash—you never have to download additional software or plugins. The casino doesn’t offer mobile apps because the features work seamlessly on desktop and mobile browsers, which gives you exceptional flexibility in terms of where you want to unwind and play.

The platform has a modern and minimalistic design, making it easy for users to navigate the game library. HelloCasino players typically have no complaints regarding the user interface and gaming software.

In the odd case you experience lags, check if your browser supports the latest version of Flash. If the problem lingers, the best way forward is to contact HelloCasino’s customer service for direct support.

HelloCasino—Customer Support

HelloCasino has a dedicated HELP CENTRE that helps you browse through everyday FAQs on accounts, promotions, withdrawal issues, and other technicalities. You can also opt for the direct chat option available on the website 24/7 (response time 30–60 seconds). If required, you can write an email to the casino at:

Source: HelloCasino

HelloCasino has no direct phone line, which can be seen as a potential downside by some users, but the operators are quick to resolve any issue and offer reliable withdrawal support. A handful of users struggled to withdraw money because of inadequate proof of source of funds, address, and similar credentials.

Responsible Gambling Policy at HelloCasino

Online gaming is all harmless fun unless it starts fanning an addiction pattern. HelloCasino has established a robust Responsible Gambling Policy to safeguard vulnerable users, facilitated by the following protection tools:

  • Time-outs—You can set cool-off periods of 24 hours to six weeks using the website’s My Account section. The step will suspend your account for the period, allowing you to rest and break the pattern
  • Self-imposed limits—HelloCasino allows you to set daily, weekly or monthly deposit limits
  • Access to account history—You can always get a reality check by accessing reports on net winnings, total deposits and withdrawals, and most-used gaming products
  • Easy account closure—HelloCasino offers a fast and straightforward way to close your account. All you have to do is contact customer service
  • Self-exclusion facility—Players who develop a gambling problem can work with HeloCasino for a fixed or indefinite period of self-exclusion. By exercising this option, your account will turn inactive, and the casino will prevent you from opening new accounts within the network

Canadian Gambling Laws

Gaming laws can vary significantly from one country to another, and Canadian legislature is neither strict nor lenient. Canadian players are able to enjoy online gaming within reasonable restrictions.

Typically, you have to be 18–19 years old to be eligible for betting in Canada, but HelloCasino only accepts players over 19 years. The site has advanced software that displays relevant laws according to your province, and the legality details are fairly presented for public viewing. Go through the casino’s terms and conditions diligently to be informed and stay on the safe side of the law.