High-Stakes Fun—A Sneak Peek Into Grand Mondial
Grand Mondial was founded by Fresh Horizons Ltd in 2006 but only became open to Canadian punters in 2021. Since then, this iGaming establishment has taken over a decent portion of the market in Canada and worldwide due to its short transaction processing times, high-quality games, and customer support staff ready to help players anytime.
The casino operator is fairly reputable, with a license to operate in Canada and many other casinos under its realm. Interested to know if Grand Mondial is the right venue for you? Learn everything about the games, campaigns, banking options, and wagering requirements at Grand Mondial in our in-depth review!
Grand Mondial Credentials
This online establishment is run by Fresh Horizons Ltd—an experienced casino operator based out of the British Virgin Islands. Besides Grand Mondial, the company also manages several other reputable gaming establishments, including:
Grand Mondial’s gaming services in Canada are licensed and regulated by the Kahnawake Gaming Commission (KGC). Third-party auditors like eCOGRA regularly inspect the casino’s games to ensure fairness, responsible behaviour on the casino’s part, and the security of players’ monetary deposits and personal data.
During its verification process, eCOGRA also checks the randomness of games like blackjack, roulette, and video poker, and all of them are confirmed to be truly random at Grand Mondial.
Here are the return-to-player (RTP) rates of various games at this casino, according to eCOGRA:
|Other table games||97|
Wagering Requirements at Grand Mondial
Every Grand Mondial player has two types of money balances in their account:
- Cash balance—containing the real money they’ve deposited at the casino
- Casino balance—containing any money received from the casino as a part of a campaign
You can withdraw money from your cash balance anytime, but you can’t do the same with your casino balance, at least not directly. Instead, you must first transfer the funds from the casino balance to the cash balance.
The casino’s banking system does this automatically after you’ve fulfilled the wagering requirements, typically a specific number of playthroughs, individually determined for each campaign.
At Grand Mondial, the wagering requirement for your first campaign is 200 playthroughs. For instance, if the establishment credits your casino balance with $100, you must play with $20,000. As far as the online casino industry goes, these playthrough requirements are relatively high but not unusual.
Any subsequent player campaigns have substantially lower wagering requirements of only 30x. If you received $100 from the casino in this instance, you’d only have to play through $3,000 before the funds are transferred to your cash balance.
It’s important to note that these wagering requirements only exist for bets made with casino money. If you don’t use funds from a casino campaign and only bet with the money you’ve deposited, you can withdraw your winnings with no restrictions.
While working toward fulfilling your wagering requirements, keep in mind that individual games contribute to your playthrough count differently at Grand Mondial. Here’s a breakdown of the playthrough percentages per game:
|Casino Game||Playthrough Percentage|
|Casino War, table poker, sic bo||50%|
|Video poker variations||2%|
Some games don’t count at all, and betting on them before fulfilling your wagering requirements won’t affect your playthrough count. These include:
- Classic Blackjack
- Roulette variations
- Triple Action Hold’em Bonus Poker Gold
- Texas Hold’em Bonus Poker Gold
- Caribbean Draw Poker
- All Aces Video Poker
The live casino section at Grand Mondial also has different playthrough counts, which we’ve outlined in the table below:
|Live Casino Game||Playthrough Percentage|
|Live Dream Catcher Wheel|
Live French and American Roulette
Live Three Card Poker
Live Casino Hold’em
Live Auto Roulette
Live Caribbean Stud Poker
Side Bet City
Super Sic Bo
2 Hand Casino Hold’em
|Live BaccaratTop-CardLive Blackjack||10%|
|Lightning DiceDeal or No Deal Live||100%|
Note that doubling up doesn’t increase your playthrough count, regardless of what game you’re playing.
Deposit & Withdrawal Methods at Grand Mondial
All reputable online casinos provide a variety of withdrawal and deposit options to their punters, and Grand Mondial is no different. This establishment lets you make and receive payments via:
Grand Mondial’s website doesn’t go into more detail about the individual payment services beyond naming those four categories.
Still, it’s reasonable to assume they support Mastercard and Visa as the world’s biggest card issuers. Paysafecard is one of the prepaid vouchers supported by the casino, while others are available but not mentioned by name. In terms of eWallets, Grand Mondial supports Skrill, but it’s unclear whether you can use other popular solutions like Neteller or PayPal.
It’s important to note that Grand Mondial gives you more freedom in choosing withdrawal methods than most other venues. Online casinos typically don’t let you pick a specific withdrawal method but transfer your money to the last deposit method you’ve used to fund your account.
At Grand Mondial, you can specify a preferred payment method regardless of how you deposited money to the casino account. It takes a few simple steps:
- Go to the Bank screen
- Select the Withdrawal option
- Enter the amount you want to withdraw
- Use the drop-down menu to select your preferred payment method
- Enter all the info related to your chosen banking option into the required fields
You only have to go through this process once when you change to another payment method. After that, your financial info will be remembered, and you will choose the option you want before withdrawing.
Fees & Processing Times
According to the casino’s Terms and Conditions, all withdrawals have a pending period of 48 hours, counted during business days. The casino will process your withdrawal request the following work day after the end of the pending period. In the meantime, you can reverse the request or change the amount.
Grand Mondial has a weekly withdrawal limit of $4,000, so you can withdraw a maximum of $16,000 per month. Compared to other online casinos in Canada, this is a pretty standard limit.
Bear in mind that eWallet companies, card issuers, and banks may have their own daily or weekly limit, depending on the various regulators and financial institutions whose rules they follow.
That’s why the overall processing times vary. Once the Grand Mondial staff processes your withdrawal request, the ETA is outside the casino’s control.
In terms of fees, the casino only charges fees for direct bank transfers:
- $50 for withdrawals of $3,000 or less
- $100 for withdrawals over $3,000
Again, your payment processor or bank may have their fees, but this is the only time when Grand Mondial will charge you for a withdrawal.
Player Safety and Privacy
Grand Mondial is a respectable online casino from the perspective of player safety and privacy, which is clear from its admirable level of regulation and publicly available licenses.
Depositing and withdrawing money from online casinos involves sharing financial data and some personal info with your chosen gaming venue. This makes privacy and cybersecurity major reputational goals for all trustworthy iGaming websites.
Luckily, Grand Mondial does well in this regard. The casino’s payment processors employ PCI SSC protocols to ensure all credit and debit card info shared in transactions is secure. The website also uses other data encryption protocols to maintain the integrity of other players’ data. This is a standard 128-bit SSL protection, which is used by many secure websites worldwide and across different industries.
Customer Support at Grand Mondial
Source: Grand Mondial
Grand Mondial has an extremely well-organized customer support center. You can contact the casino’s support agents via live chat and email. While both options are available 24/7, email queries are answered within 48 hours. If you find a free support agent on live chat, that’s probably the quickest way to contact them.
The casino doesn’t provide an email address for customer support, and you can only contact them through an email form on the Grand Mondial website. Still, they have a fantastic email categorization system that ensures all questions receive a response as soon as possible. When sending an email, you must choose one of the following categories from a drop-down menu:
- Free games and campaigns
- Account Verification
- Other Account Questions
The support staff deduces which emails require an urgent response based on these categories and acts accordingly.
Grand Mondial Game Portfolio
Compared to many other online casinos in Canada, Grand Mondial’s game portfolio is relatively small. You’ve got 550+ titles to play at your leisure. Luckily, they’re all high-quality games, and the casino strives to add new and exciting titles each month.
Source: Grand Mondial
There’s also a thriving live dealer section, where you can play live online versions of many popular table games, such as:
- Gold Series Atlantic City Blackjack
- Vegas Strip Blackjack
- Classic Blackjack Gold
If you’re more of a roulette enthusiast, you’ll find that each roulette game available at Grand Mondial boasts realistic sound effects and groundbreaking graphics to recreate the feeling of playing at an actual table in a physical casino. Besides the live dealer variants, all of the roulette and other table games available at this casino were designed by the iGaming experts at Microgaming, so you know you’re in for a great time.
Video poker is also popular at this establishment, including titles like:
- Deuces Wild Video Poker
- Aces and Faces Video Poker
- Jacks or Better Video Poker