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A Complete Review of Captain Cooks Casino

Casino features
  • Mobile casino:
  • Sportsbook:
  • Slots:
  • Live games:
  • Tax free:
  • Pay N Play:
Game providers
  • Microgaming
Payment methods
  • Bank Wire Transfer
  • EcoPayz
  • iDebit
  • instaDebit
  • MasterCard
  • MuchBetter
  • Paysafe Card
  • Visa

Captain Cooks Casino was established in 2000 by Casino Rewards, a Canadian company stationed in Quebec, and has gained the popularity and trust of many players from around the world. The platform offers over 550 titles with something for everybody—slots, blackjacks, roulette, and many more. 

Besides English, the languages available on the website are French and German, catering to more players. 

The casino relies on Microgaming, one of the oldest and most reputable software on the market, to ensure the quality of games and a fun experience.

If you want to know more about the platform before investing your time and funds, you’ve come to the right place. We will provide a complete overview of Captain Cooks Casino, including licensing, games, deposits and withdrawals, privacy policy, and much more. For those considering other options, our Yukon Casino review offers insightful information on an alternative reputable online casino.

Captain Cooks Casino—Licensing 

Captain Cook Casino is managed by Apollo Entertainment Limited, a UK-based online casino operator (with official registration number C-45483).

In Canada, Captain Cooks Casino is licensed under the Kahnawake Gaming Commission (KGC) and is regulated by eCOGRA, assuring the platform abides by the rules and regulations of fair and responsible gaming standards.

The casino also carries licenses from the following regulatory bodies: 

Wagering Requirements at Captain Cooks Casino

There are two types of money you’ll have in your Captain Cooks Casino account, namely:

  1. Casino Money
  2. Real Money

Real money is what you deposit into your account, while casino money is what you get for participating in casino campaigns. To be able to withdraw your winnings, you need to fulfil a certain wagering (or playthrough) requirement—the number of times you need to use (play through) that money to be able to withdraw it.

At Captain Cooks Casino, different games contribute different percentages to the playthrough—find more details below:

Category/GamePlaythrough Percentage
Slots and parlour games100%
Casino war, sic bo, table games50%
Blackjacks, Live Baccarat, all Live Blackjack games, Top-Card10%
Video poker games, Super Sic Bo, Live Auto Roulette, Live French and American roulette, Live Caribbean Stud Poker, Live Casino Hold’em, Live Dream Catcher wheel, 2 Hand Casino Holdem, Live Three Card Poker, and Side Bet City2%

Keep in mind that the casino reserves the right to change the wagering requirements and percentages. There are also some exceptions when it comes to playthrough percentages of certain games, which is why you should always consult the casino’s Terms and Conditions before participating.

Real money is not subject to wagering requirements.

Payment Methods and Policies

You can deposit and withdraw money from your Captain Cooks Casino account using a variety of payment options, including:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Interac
  • Interac Instant
  • eCheck
  • Bank transfer
  • Instadebit
  • iDebit
  • MuchBetter
  • ecoPayz
  • Paysafecard
  • Flexepin
  • ecoVoucher
  • Neosurf

The casino accepts deposits starting at $5. While the platform doesn’t charge any fees, your payment method might. Unfortunately, the exact amount and payment method in question are not disclosed on the website.

Withdrawal Process

All payment methods accepted for deposits are also accepted for withdrawals, as long as the method you select can handle withdrawals. If feasible, the withdrawal will be processed using the same banking option as your deposit. You can choose a different payment method if the first one doesn’t permit withdrawals.

The withdrawal time depends on the chosen payment method, but keep in mind that all withdrawal requests are held for 48 hours before processing.

If you change your mind regarding the transaction, you can cancel it within those 48 hours.

Captain Cooks doesn’t charge any fees for withdrawals, but some payment options incur specific fees, namely Direct Bank Transfers (DBT). Here’s what to expect:

  • Under 3,000 units—€35 (around $52 CAD)
  • Over 3,000 units—€70 (around $104 CAD)

Game Portfolio at Captain Cooks Casino

The iGaming industry’s oldest and most well-known game developer, Microgaming, provides more than 550 games to Captain Cooks Casino. There are four main types of games in the Captain Cooks Casino’s portfolio: 

  1. Slots
  2. Table games
  3. Progressive jackpots

Source: Captain Cooks Casino

Slots

As Microgaming is the casino’s main supplier of slots, the selection includes some of the most well-known games in the industry. Both traditional three-reel slots and more modern five-reel ones with different numbers of pay lines, themes, and unique features are available to players.

The Slots category is logically divided into sections, which makes it simple for players to locate new and well-liked games instead of sticking to the same ones. Here are some of the most popular titles:

  • 9 Masks on Fire
  • Atlantis Rising
  • Tomb Rider™
  • Game of Thrones ™

Blackjack

You can choose from over 15 random number generator (RNG) blackjack games to select from. While it’s not the most impressive number, Captain Cooks Casino players are still in for a treat as all well-known Microgaming blackjack variants and titles are available, including:

  • European Blackjack 
  • Gold in Atlantic City
  • Vegas Strip Blackjack

Many blackjack games also have multi-hand variants, providing additional chances to win.

Video Poker

While not the most popular category on Captain Cooks Casino’s website, there are some video poker titles and variants that most online gamers enjoy. Some player favourites are:

  • All Aces Poker 
  • Deuces Wild Poker 
  • Jacks or Better Poker 

Roulette

There are at least seven RNG roulette types on the website, and even more are available for download. Among the options are American Roulette Gold and Sapphire Roulette.

The Progressive Jackpot Roulette games section is another subcategory at Captain Cooks Casino’s website, loved by many players for its game diversity.

The roulette section features some well-known games with the biggest payouts.

Source: Captain Cooks Casino

Top Games at Captain Cooks 

While Captain Cooks Casino boasts over 550 games, some stand out more than others. This is mostly due to the winning factor, as these games have amassed many winnings since they were introduced. 

The most popular titles at Captain Cooks Casino are:

  1. Mega Moolah
  2. Immortal Romance
  3. Thunderstruck II
  4. European Roulette Gold

Mega Moolah

Mega Moolah was released by Microgaming in 2006, and it still is one of the most popular Captain Cook Casino games and progressive jackpots in general. It consists of four different progressive jackpotsmini, minor, major, and mega—that can be won by spinning the Jackpot Extra game. 

Immortal Romance 

Published in 2011, this five-reel, 243-way slot with a fantasy theme is still among the most popular games in the online gambling industry. The Microgaming mega-hit remains one of the most played slots to this day, both because it offers 243 ways to win and because of the vampire theme many players enjoy.

Thunderstruck II

Norse mythology serves as the basis for the game’s theme—you will like Thunderstruck II if you enjoy some of the most recent mythological films that hit theatres.

It has 243 pay lines, five reels, and three rows. There are various ways to win, thanks to multiple pay lines, and you may swap between coins and credits in your wallet.

European Roulette 

Online European Roulette is similar to regular roulette. Still, unlike its American counterpart, this version only has one zero pocket. With improved odds and a resulting lower house edge, it offers the player more chances. You’ll also notice that European Roulette and traditional French Roulette are nearly identical, except for the latter’s use of the La Partage rule.

Are There Live Dealer Games at Captain Cooks Casino?

The beauty of Live Casino is that it allows you to interact with real-time human dealers without physically visiting a casino. The game is broadcast using a video camera crew.

The website mentions the following Live Casino games and titles:

  • Live Baccarat
  • Top-Card
  • Deal or No Deal Live
  • Live Blackjack
  • Lightning Dice
  • Super Sic Bo
  • Live Auto Roulette
  • Live French and American roulette
  • Live Caribbean Stud Poker
  • Live Casino Hold’em
  • Live Three Card Poker
  • Live Dream Catcher Wheel
  • 2 Hand Casino Hold’em
  • Side Bet City

Keep in mind that at the time of writing this article, we couldn’t find the Live Casino section on the website or any of the mentioned games and game titles.

We advise you to check out the casino’s Terms and Conditions and contact customer service if you are interested in Live Dealer games.

Captain Cooks Casino—Player Privacy and Security Protocols

The casino reserves the right to collect personal data and disclose it when requested by the governing authority. You are required to provide the following information:

  • Identification details (name, date of birth, gender, and address)
  • Email
  • Phone number

You might also be asked to provide additional information in case of withdrawals and/or if the casino suspects fraudulent activity coming from your account.

That said, Captain Cooks Casino has a pretty straightforward and transparent policy. If you’re worried about your info, you should get familiar with their Privacy Policy and other procedures. 

Captain Cooks Casino has been around for more than 20 years and has a reputation for being safe and protecting its players. 

The website has been assessed by a third-party organization which confirmed that the platform is RNG compliant, and the fairness of every title is tested

Mobile and Desktop App

Captain Cooks Casino is available for both desktop and mobile devices—you can play directly from your browser or download Captain Cooks Casino software for your PC. 

Luckily, the image quality is not affected if you use a mobile version. There’s a menu option at the top of the page to let visitors browse different website sections and navigate them easily. The website has a sophisticated gold-and-black theme design, providing a luxurious feel. 

Captain Cooks Casino is mobile and tablet friendly but does not have dedicated apps for iOS or Android.

Captain Cooks Casino Customer Support 

Customer service is very easy to contact because you are given the option to use live chat or email when you click on the tab.

The live chat option might be best for urgent issues as it is open 24/7, and the response time is pretty short (within minutes). 

You can submit an email at support@crhelpdesk.com for less urgent questions. Depending on the time the email is sent, a response is often given within six hours. 

You might want to check the FAQ section if your question is more general in nature. This is a fantastic tool for getting answers to commonly asked questions on various subjects, including campaigns, account queries, banking procedures, etc.

Responsible Gaming at Captain Cooks Casino

Online gaming can be a fun and exciting activity if you understand your limits and know how to protect your health, time, and money. Captain Cooks Casino takes player safety seriously and wants them to enjoy all games without turning a fun hobby into something ugly.

To ensure responsible gaming, Captain Cooks Casino provides a mini-guide on dangers and issues that can occur if you’re not careful, as well as ways to prevent and deal with them. The guide provides a self-assessment exam for users who worry that their habits may be getting out of hand.

If you notice any related issues, note the casino provides an option to self-exclude from the casino or establish daily, weekly, and monthly deposit caps.