HOW TO GET YOUR MONEY BACK FROM ONLINE CASINOS

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Written by:
Tuomas Laine
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Reviewed by:
Henrik Visuri
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Last update:
18.7.2024
  • Most Reliable Online Casinos
  • Secure Transactions
  • Fast Deposits

Online casino gaming is popular but requires careful money management to avoid overspending. Read our experts advice on choosing reputable and safe Canadian casino.

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Most Reliable Online Casinos in Canada

Mr Vegas Casino
More information
Rating
5/5
Highlights
  • Over 8 500 casino games
  • Multiple payment methods
  • 24/7 customer support
PLAY HERE
Pros
Pros
  • Progressive Jackpot Games
  • Multiple Payment Methods
  • Offers Sportsbook
  • Great VIP Program
  • Amazing Games Selection
Cons
Cons
  • Registration is Required
  • Possible Withdrawal Fees
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Payment methods
AstroPay Card
bank-transfer-logo
Euteller
Interact e-transfer
Maestro
mastercard-logo
MuchBetter
neteller-logo
Paysafe Card
skrill-logo
visa-logo
Visa Electron
Game providers
Cayetano Gaming logo
Fantasma games logo
Inspired gaming logo
Quickspin logo
PLAY HERE
Videoslots
More information
Rating
4.5/5
Highlights
  • One of the best online casinos
  • Huge amount of casino games
  • Fast money transfers
PLAY HERE
Pros
Pros
  • Exceptional responsible gambling support
  • Includes a sportsbook section
  • 24/7 customer support
  • Thousands of games
  • Multiple jurisdictions
Cons
Cons
  • Desktop version is outdated
  • Reduced payment options for Ontario players
  • Withdrawal fees
  • Lack of promotions
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Payment methods
instaDebit
Interact e-transfer
mastercard-logo
MuchBetter
Paysafe Card
skrill-logo
Visa Electron
Game providers
1x2 network logo
Authentic Gaming logo
Bally logo
Bacrest games logo
Big Time Gaming logo
Blueprint gaming logo
Evolution Gaming logo
Fantasma games logo
Felt logo
Gamomat logo
Greentube logo
Just for the win logo
Leander logo
Lightning box logo
Netent logo
Nolimit City logo
Old skool studios logo
Play n go logo
Playson logo
Pragmatic Play logo
Push Gaming logo
Quickspin logo
Rabcat logo
Relax gaming logo
SG Gaming logo
Spinomenal logo
Stormcraft Studios logo
Wazdan logo
Williams Interactive logo
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ComeOn! Casino
More information
Rating
4.5/5
Highlights
  • Online Casino veteran
  • 40+ Megaways slots
  • Mobile Casino apps
PLAY HERE
Pros
Pros
  • Mobile-Friendly Casino
  • Great Slots Selection
  • Great Customer Support
  • Smooth Sportsbook
Cons
Cons
  • Support not Always Available
  • Possible Transaction Fees
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Payment methods
Apple Pay
Entropay
instaDebit
Interact e-transfer
Maestro
mastercard-logo
neteller-logo
PayPal
Paysafe Card
skrill-logo
Skrill 1-Tap
Ukash
visa-logo
Game providers
Microgaming logo
Betsoft logo
Evolution Gaming logo
Foxium logo
Fuga logo
Genesis logo
Netent logo
Play n go logo
Playtech logo
Skillzzgaming logo
Thunderkick logo
Yggdrasil logo
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Casumo Casino
More information
Rating
5/5
Highlights
  • One of the first online casino to obtain Ontario License
  • Fast withdrawals
  • Great game selection
PLAY HERE
Pros
Pros
  • Multiple Responsible Gaming Tools
  • Great Game Selection
  • 24/7 Customer Support
  • Rewarding VIP Program
  • C$5 Minimum Deposit
Cons
Cons
  • Does not have all table game variations
  • Some Country Restrictions
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Payment methods
EcoPayz
Entropay
iDebit
instaDebit
Maestro
mastercard-logo
Paysafe Card
skrill-logo
visa-logo
Game providers
Evolution Gaming logo
Greentube logo
Netent logo
Nyx interactive logo
Play n go logo
Thunderkick logo
Williams Interactive logo
Yggdrasil logo
PLAY HERE
Amazon Slots
More information
Rating
4/5
Highlights
  • Cool Mega Reel Function
  • Quick Payouts
  • Live Chat
PLAY HERE
Pros
Pros
  • Dual licensing for all Canadians to enjoy
  • Top quality slot games
  • 24/7 live chat
  • Casino app available for iOS users
Cons
Cons
  • Very few payment methods
  • Small collection of games
  • Limited number of software providers
  • Limited navigation tools
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Payment methods
Interact e-transfer
mastercard-logo
Paysafe Card
visa-logo
Game providers
Bacrest games logo
Big Time Gaming logo
Just for the win logo
Leander logo
Netent logo
Playson logo
Playtech logo
Pragmatic Play logo
Red Tiger Gaming logo
Relax gaming logo
Yggdrasil logo
PLAY HERE

Reliable Casino Information

Casinos Tested ikoni Casinos Tested

100+

Player Security ikoni Player Security

Top-tier

Player Privacy ikoni Player Privacy

Top-tier

Verification Needed ikoni Verification Needed

Yes

Multiple Currencies ikoni Multiple Currencies

Yes

Customer support ikoni Customer support

24/7

Minimum Deposit ikoni Minimum Deposit

Low

High Maximum Withdrawl ikoni High Maximum Withdrawl

High

Casino Guides

To brush up on your casino knowledge before visiting an online casino, explore our detailed casino guides.

How to Get Your Money Back From Online Gambling Websites

It all comes down to the specific policies of each casino. If you want to learn how to get an online casino to refund your deposits, that’s a whole other story. Most reputable casinos will return your deposited and unspent money when you close your casino account. 

That’s why choosing where you’ll play is a crucial decision. Don’t deposit your money with an unlicensed, unregulated, and untrustworthy entity because you might not be able to take it out. We’ve compiled a list of reputable online casinos in Canada where you can play without worrying about fraud, data leaks, and the fairness of the games: 

Casino Top Benefits
Lucky Days
  • No transaction fees
  • Captivating player campaigns
  • Various payment methods
PartyCasino
  • Mobile-friendly design
  • 100 live casino activities
  • Numerous sportsbook options
Ruby Fortune
  • Well-optimized for mobile devices
  • 500+ quality titles
  • Superb website design
Golden Tiger
  • Well-optimized for mobile devices
  • 500+ quality titles
  • Superb website design
DraftKings Casino
  • Reputable game providers
  • World-famous fantasy sports betting platform
  • 700+ tantalizing casino games
Jackpot City
  • Over 400 titles
  • Optimized for mobile devices
  • Decent live casino section
HelloCasino
  • Impressive number of game providers
  • Instant withdrawals
  • Excellent customer support
Knightslots
  • Various live game shows
  • Enticing tournaments
  • Games by over 50 developers
PokerStars Casino
  • Reliable casino operator
  • Top-notch poker tournaments
  • User-friendly interface
Spin Casino
  • Half a dozen live roulette games
  • Mobile-friendly design
  • Fantastic customer support team

Did you know?

Online casinos in Canada are thriving, providing a dynamic gaming experience. These platforms offer a wide array of games that compete with land-based casinos, available conveniently online.

Lucky Days

Our first choice is also one of the newest online casinos on this list—Lucky Days. This venue became available to players worldwide in 2019 and to Canadian players in 2021. It has quickly amassed a significant number of fans thanks to stable and well-designed mobile apps, a decent variety of banking options, and a secure online experience. 

If you’re wondering how to get a refund from an online casino because of technical glitches or a run-in with an unreputable casino, don’t worry—you won’t have such problems at Lucky Days. This establishment goes to great lengths to ensure all transactions are secure, and it allows you to choose between the following payment methods: 

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 5 working days
small-payment-visamastercard-iconmaestro-logo C$10
Up to 5 working days
paypal-logoecopayz-logoneteller-logoskrill-logotrustly-logo C$10
Up to 5 working days
muchbetter-logopayz-logointerac-online-logo-einstadebit-logo C$10
Up to 5 working days

Lucky Days doesn’t charge transaction fees for withdrawals or deposits. Still, you may incur other fees from your payment processor, which depends entirely on your chosen payment method. 

The minimal deposit here is $10, and there are no withdrawal limits. If you’re looking for a safe, well-regulated casino, Lucky Days will do fine. One of the venue’s main selling points is its high level of regulatory scrutiny. The casino has licenses from official gaming agencies in Curacao, Sweden, Malta, and Canada. 

PartyCasino

When you play on an unreliable gaming website, you may not know how to get money back from an online casino because such websites tend to disappear suddenly. That’s why many players choose long-standing and reliable establishments, such as PartyCasino

If we count in this casino’s operation under its first name (Starluck), it has been available to players since 1997. That kind of tenure among online casinos is a guarantee of security and quality—PartyCasino couldn’t have stuck around for over two decades without treating its players properly. 

More recently, the casino has also attracted Canadian players with strong customer support, a mobile-friendly design, and 1,000+ fun casino games. Regarding payment methods, you’ve got the following options: 

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 5 working days
small-payment-visamastercard-icon C$10
Up to 5 working days
ecopayz-logoneteller-logoskrill-logotrustly-logo C$10
Up to 5 working days
applepay-logomuchbetter-logointerac-online-logo-e C$10
Up to 5 working days

Favourable withdrawal ETAs are one of the many reasons why PartyCasino stands out among its competitors, along with its no-limit withdrawal policy. Bank transfers are usually processed within four work days, and withdrawals via other payment methods happen almost instantly. 

There is a two-day waiting period from the moment you make a withdrawal request to when the casino processes it. You can cancel the request at any point during that time. 

Ruby Fortune

Our next pick is another establishment with a rich background in iGaming—Ruby Fortune. This online casino opened in 2003, but Canadian players have only been able to access it since 2022. Its main attractions include a large library of Microgaming titles, strong cybersecurity policies, and fast withdrawal processing. 

You can use these banking options to fund your Ruby Fortune account: 

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 3 working days
small-payment-visamastercard-icon C$10
Up to 3 working days
instadebit-logo C$10
Up to 3 working days
muchbetter-logointerac-online-logo-epaysafecard-logo C$10
Up to 3 working days

Deposits are processed almost instantly, and withdrawals are finalized after approximately three business days. It is one of the fastest withdrawal times in the industry. 

The games are mostly developed by Microgaming. While other venues usually offer more variety, Microgaming is still one of the best developers in the business, so you’re guaranteed a fun time if you love quality casino games. 

Golden Tiger

Even though inspired by the Far East, Golden Tiger is actually a Malta-based casino, fully licensed and regulated in Canada. It comes with all the bells and whistles you’d expect from a reputable gaming establishment: 

  • Large selection of popular casino games
  • Popular payment options
  • 24/7 customer support

Golden Tiger offers the following withdrawal and deposit methods: 

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 5 working days
small-payment-visamastercard-icon C$10
Up to 5 working days
ecopayz-logoneteller-logoskrill-logotrustly-logo C$10
Up to 5 working days
muchbetter-logointerac-online-logo-e C$10
Up to 5 working days

Once you make a withdrawal request, the casino has 48 hours to process it before facilitating the transaction. Golden Tiger’s staff use that period to verify your identity and banking info, and you can modify or delete your request at any point in those two business days. 

The actual ETA depends on your payment method. Bank transfers are usually finalized after ten working days, while most other payment options take around three. 

Casino regulars can get additional rewards through Golden Tiger’s loyalty program. It’s an activity-based reward system that gives you a particular number of points for each bet. Once you gather enough points, you can spend them on:

  1. VIP customer support
  2. Participation in special sweepstakes
  3. Exclusive games
  4. Birthday gifts 

DraftKings Casino

DraftKings Casino is the only venue on this list that didn’t start as a casino—it was originally a fantasy sports platform. 

As its value grew, a few mergers and acquisitions brought it the capital necessary to expand into other areas of online gaming, giving us DraftKings Casino we all know and love. Today, even casino players without any interest in sports appreciate its wide variety of slots, table games, and live activities. If you’re into sports betting, DraftKings has an even bigger chance of quickly becoming your favourite online gaming site. 

To fund your account, you can choose between the following payment options: 

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 5 working days
small-payment-visamastercard-iconmaestro-logo C$10
Up to 5 working days
paypal-logoecopayz-logoneteller-logoskrill-logotrustly-logo C$10
Up to 5 working days
muchbetter-logopayz-logointerac-online-logo-einstadebit-logo C$10
Up to 5 working days

DraftKings Casino doesn’t charge withdrawal fees, and most payout requests are processed within five business days. 

Jackpot City

Like many other respectable gaming websites, Jackpot City has been around since the beginning of iGaming in the late nineties. Today, the fairness and security of its player experience are validated by eCOGRA, which audits many reputable online casinos. 

The establishment maintains a constant influx of new players thanks to a sprawling live casino section, over 400 popular games, and a large number of jackpot slots (hence the name). 

When it comes to payments, you’ve got the following options:

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 5 working days
small-payment-visamastercard-iconmaestro-logo C$10
Up to 5 working days
paypal-logoecopayz-logoneteller-logoskrill-logotrustly-logo C$10
Up to 5 working days
muchbetter-logopayz-logointerac-online-logo-einstadebit-logo C$10
Up to 5 working days

There aren’t any official details on withdrawal ETAs, but only huge sums take an unusually long time. 

At Jackpot City, you’ve got a classic six-level loyalty program based on activity points. These points don’t get you any special rewards, but you can exchange them for more casino money. 

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HelloCasino

One of the main reasons why HelloCasino has become a popular choice in Canada is its vast selection of games, as the casino is home to titles from over 60 developers. Unfortunately, its variety of payment options is less impressive, with only six potential choices: 

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 5 working days
small-payment-visamastercard-iconmaestro-logo C$10
Up to 5 working days
paypal-logoecopayz-logoneteller-logoskrill-logotrustly-logo C$10
Up to 5 working days
paysafecard-logo C$10
Up to 5 working days

This establishment puts apparent effort into its cybersecurity, even compared to other online casinos that handle large amounts of money and players’ private info on a daily basis. SSL encryption for safeguarding the data uploaded to and from the casino website is the industry standard, but HelloCasino uses a more advanced TLS protocol, providing an additional layer of protection. 

Various third-party auditors check the casino’s random number generators (RNGs) on a regular basis, ensuring that all games are fair, safe, and functional. 

Knightslots

Most online casinos try to emulate the glitz and glamour of the biggest Las Vegas venues, but Knighslots stands out by choosing an unexpected medieval theme. 

Besides that, the casino attracts players with one of the largest gaming libraries in the business. You can choose from over 3,000 different games! The Knightslots website boasts exceptional features and protection thanks to standard SSL data encryption. 

The casino’s impeccable reputation is less of a surprise when you realize its operator is SkillOnNet—one of the biggest names in the business, with 30+ other online venues in its capable hands. 

Players have access to the following payment options at this particular SkillOnNet venue:

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 5 working days
small-payment-visamastercard-icon C$10
Up to 5 working days
ecopayz-logoskrill-logo C$10
Up to 5 working days
applepay-logointerac-online-logo-epayz-logo C$10
Up to 5 working days

PokerStars Casino

Our penultimate destination is PokerStars Casino—an obvious choice for poker players, but one that offers a lot to fans of table games and slots as well. This popular online casino is managed by the Stars Group, which has recently been acquired by Flutter Entertainment—a huge public company traded on the London Stock Exchange and one of the world’s biggest names in online betting. 

It all speaks to the reputation of the casino, but it would mean nothing if PokerStars didn’t provide an excellent gaming experience. 

This establishment lets you choose between the following payment options:

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 5 working days
small-payment-visamastercard-icon C$10
Up to 5 working days
ecopayz-logoskrill-logoinstadebit-logopaypal-logo C$10
Up to 5 working days
applepay-logointerac-online-logo-epayz-logo C$10
Up to 5 working days

Withdrawal times vary depending on your banking option. If you have any issues or questions, you can always contact the casino’s staff via live chat, which is available 24/7. 

Spin Casino

Our final pick is another long-running establishment, which only recently became available to Canadian players—Spin Casino. Despite its relatively short running time in Canada, this venue has attracted tons of players with enticing campaigns and a spectacular game portfolio. 

At the moment, you can make deposits and withdrawals at Spin Casino via:

Deposit Method Minimum Deposit
Withdrawl Waiting Time
bank-transfer-logo
C$10
Up to 5 working days
small-payment-visamastercard-icon C$10
Up to 5 working days
ecopayz-logoskrill-logoinstadebit-logopaypal-logo C$10
Up to 5 working days
applepay-logointerac-online-logo-epayz-logoinstadebit-logo C$10
Up to 5 working days

The casino’s cybersecurity lives up to industry standards like SSL data encryption, so all banking and personal information is adequately protected. Spin Casino is fully legal and regulated in Canada, collaborating with iGamingOntario (iGO) and holding a license from the Alcohol and Gaming Commission of Ontario (AGCO)

Summary

Our experts at Bonus Ninja emphasize the importance of playing responsibly at online casinos and reminds that refunds for losses are generally not possible unless there’s a verifiable technical issue. We also suggest either choosing a casino from our list of online casinos or by checking the casino’s reputation and its licensing status to ensure a safe gaming environment.

Frequently Asked Questions

Can I get a refund on money lost at online casinos?
?

No, casinos generally do not refund losses unless there was a recorded technical glitch confirmed by the casino staff.

What should I do if I spend more than I can afford at an online casino?
?

Most casinos do not refund money if you voluntarily spent it, even if it exceeds your budget.

Is there any way to get back unspent deposited money from an online casino?
?

Yes, most reputable casinos will return your unspent deposits if you close your account.

What precautions should I take when playing at online casinos?
?

Choose reputable casinos that are licensed and regulated, and avoid depositing money with unlicensed or unregulated sites.

What should I do if I encounter a technical issue during a game?
?

Report the issue to the casino support immediately. Refunds or remedies may be available if the glitch is recorded and acknowledged by the casino.

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