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July 12, 2023

How To Get Your Money Back From Online Casinos—The Ultimate Guide

Playing online casino games is the favourite pastime of millions of people around the world. Still, as exciting as these games are, it’s important to exercise caution when playing with real money. 

When left unchecked, it’s easy for an online gaming session to get out of hand—leaving you wondering how to get your money back from an online casino once you realize you’ve spent more than you can afford. 

Unfortunately, casinos won’t refund your losses. If they refunded all the players who lost money on their games, they’d go out of business pretty quickly. The only situation where you might get a refund is a technical glitch during a game—but only if the glitch was recorded by the casino’s system and confirmed by their staff.

How To Get Your Money Back From Online Gambling Websites 

It all comes down to the specific policies of each casino. If you want to learn how to get an online casino to refund your deposits, that’s a whole other story. Most reputable casinos will return your deposited and unspent money when you close your casino account. 

That’s why choosing where you’ll play is a crucial decision. Don’t deposit your money with an unlicensed, unregulated, and untrustworthy entity because you might not be able to take it out. We’ve compiled a list of reputable online casinos in Canada where you can play without worrying about fraud, data leaks, and the fairness of the games: 

CasinoTop Benefits
Lucky Days—Visit the casino!No transaction fees
Captivating player campaigns 
Various payment methods
PartyCasino—Visit the casino!Mobile-friendly design
100 live casino activities 
Numerous sportsbook options
Ruby Fortune—Visit the casino!Many free games (mostly slots)
Round-the-clock player support
Games from popular developers
Golden Tiger—Visit the casino!Well-optimized for mobile devices
500+ quality titles
Superb website design
DraftKings Casino—Visit the casino!Reputable game providers 
World-famous fantasy sports betting platform
700+ tantalizing casino games
Jackpot City—Visit the casino!Over 400 titles
Optimized for mobile devices 
Decent live casino section
HelloCasino—Visit the casino!Impressive number of game providers
Instant withdrawals
Excellent customer support
Knightslots—Visit the casino!Various live game shows
Enticing tournaments 
Games by over 50 developers
PokerStars Casino—Visit the casino!Reliable casino operator
Top-notch poker tournaments
User-friendly interface
Spin Casino—Visit the casino!Half a dozen live roulette games
Mobile-friendly design
Fantastic customer support team

Lucky Days

Our first choice is also one of the newest online casinos on this list—Lucky Days. This venue became available to players worldwide in 2019 and to Canadian players in 2021. It has quickly amassed a significant number of fans thanks to stable and well-designed mobile apps, a decent variety of banking options, and a secure online experience. 

If you’re wondering how to get a refund from an online casino because of technical glitches or a run-in with an unreputable casino, don’t worry—you won’t have such problems at Lucky Days. This establishment goes to great lengths to ensure all transactions are secure, and it allows you to choose between the following payment methods: 

Lucky Days doesn’t charge transaction fees for withdrawals or deposits. Still, you may incur other fees from your payment processor, which depends entirely on your chosen payment method. 

The minimal deposit here is $10, and there are no withdrawal limits. If you’re looking for a safe, well-regulated casino, Lucky Days will do fine. One of the venue’s main selling points is its high level of regulatory scrutiny. The casino has licenses from official gaming agencies in Curacao, Sweden, Malta, and Canada. 


When you play on an unreliable gaming website, you may not know how to get money back from an online casino because such websites tend to disappear suddenly. That’s why many players choose long-standing and reliable establishments, such as PartyCasino

If we count in this casino’s operation under its first name (Starluck), it has been available to players since 1997. That kind of tenure among online casinos is a guarantee of security and quality—PartyCasino couldn’t have stuck around for over two decades without treating its players properly. 

More recently, the casino has also attracted Canadian players with strong customer support, a mobile-friendly design, and 1,000+ fun casino games. Regarding payment methods, you’ve got the following options: 

  • Interac e-Transfer
  • Apple Pay
  • Visa
  • MuchBetter
  • Bank transfers
  • PayWithMyBank
  • Mastercard
  • Interac Online
  • Luxon

Favourable withdrawal ETAs are one of the many reasons why PartyCasino stands out among its competitors, along with its no-limit withdrawal policy. Bank transfers are usually processed within four work days, and withdrawals via other payment methods happen almost instantly. 

There is a two-day waiting period from the moment you make a withdrawal request to when the casino processes it. You can cancel the request at any point during that time. 

Ruby Fortune

Our next pick is another establishment with a rich background in iGaming—Ruby Fortune. This online casino opened in 2003, but Canadian players have only been able to access it since 2022. Its main attractions include a large library of Microgaming titles, strong cybersecurity policies, and fast withdrawal processing. 

You can use these banking options to fund your Ruby Fortune account: 

  • Paysafecard
  • Instadebit
  • Interac
  • Visa
  • Mastercard
  • MuchBetter
  • Prepaid vouchers

Deposits are processed almost instantly, and withdrawals are finalized after approximately three business days. It is one of the fastest withdrawal times in the industry. 

The games are mostly developed by Microgaming. While other venues usually offer more variety, Microgaming is still one of the best developers in the business, so you’re guaranteed a fun time if you love quality casino games. 

New players are eligible for a three-part welcome promotion at Ruby Fortune. The casino will match your first three deposits with casino money, so you’ll get 100% of what you deposit, up to $250—bringing the total welcome package to a maximum of $750. 

Your first deposit automatically enrolls you in the Ruby Fortune Loyalty Program. All real-money bets earn you loyalty points, even if you lose. Active players climb up the ranks as they earn points, and each of the six levels of the program provides unique rewards. 

Golden Tiger

Even though inspired by the Far East, Golden Tiger is actually a Malta-based casino, fully licensed and regulated in Canada. It comes with all the bells and whistles you’d expect from a reputable gaming establishment: 

  • Large selection of popular casino games
  • Popular payment options
  • 24/7 customer support

Golden Tiger offers the following withdrawal and deposit methods: 

Once you make a withdrawal request, the casino has 48 hours to process it before facilitating the transaction. Golden Tiger’s staff use that period to verify your identity and banking info, and you can modify or delete your request at any point in those two business days. 

The actual ETA depends on your payment method. Bank transfers are usually finalized after ten working days, while most other payment options take around three. 

Golden Tiger offers one of the most substantial welcome offers you’ll find at any decent online casino. As a new player, you can claim deposit match bonuses for your first five deposits. They’re not all 100% matches—some of them are as low as 20 percent. 

Casino regulars can get additional rewards through Golden Tiger’s loyalty program. It’s an activity-based reward system that gives you a particular number of points for each bet. Once you gather enough points, you can spend them on:

  1. VIP customer support
  2. Participation in special sweepstakes
  3. Exclusive games
  4. Birthday gifts 
  5. Individual bonuses

DraftKings Casino

DraftKings Casino is the only venue on this list that didn’t start as a casino—it was originally a fantasy sports platform. 

As its value grew, a few mergers and acquisitions brought it the capital necessary to expand into other areas of online gaming, giving us DraftKings Casino we all know and love. Today, even casino players without any interest in sports appreciate its wide variety of slots, table games, and live activities. If you’re into sports betting, DraftKings has an even bigger chance of quickly becoming your favourite online gaming site. 

To fund your account, you can choose between the following payment options: 

  • DraftKings gift card (for deposits)
  • Electronic gift card (for deposits)
  • Discover
  • eChecks
  • Visa
  • Mastercard
  • Play+ prepaid card
  • PayPal

DraftKings Casino doesn’t charge withdrawal fees, and most payout requests are processed within five business days. 

Jackpot City

Like many other respectable gaming websites, Jackpot City has been around since the beginning of iGaming in the late nineties. Today, the fairness and security of its player experience are validated by eCOGRA, which audits many reputable online casinos. 

The establishment maintains a constant influx of new players thanks to a sprawling live casino section, over 400 popular games, and a large number of jackpot slots (hence the name). 

When it comes to payments, you’ve got the following options:

  • Visa
  • Interac
  • Apple Pay
  • eCheck
  • MuchBetter
  • Mastercard
  • Instadebit
  • Paysafecard

There aren’t any official details on withdrawal ETAs, but only huge sums take an unusually long time. 

New Jackpot City players have access to a 100% deposit bonus of up to $400. You’re eligible for this offer with your first four deposits, potentially resulting in $1,600 in casino money! 

Besides that, you’ve got a classic six-level loyalty program based on activity points. These points don’t get you any special rewards, but you can exchange them for more casino money. 


One of the main reasons why HelloCasino has become a popular choice in Canada is its vast selection of games, as the casino is home to titles from over 60 developers. Unfortunately, its variety of payment options is less impressive, with only six potential choices: 

  1. Paysafecard
  2. Neteller
  3. Skrill
  4. Wire transfers 
  5. Sofort
  6. Trustly

This establishment puts apparent effort into its cybersecurity, even compared to other online casinos that handle large amounts of money and players’ private info on a daily basis. SSL encryption for safeguarding the data uploaded to and from the casino website is the industry standard, but HelloCasino uses a more advanced TLS protocol, providing an additional layer of protection. 

Various third-party auditors check the casino’s random number generators (RNGs) on a regular basis, ensuring that all games are fair, safe, and functional. 

When you register your HelloCasino account, you become eligible for two welcome bonuses:

  1. 250 free spins on a popular Microgaming slot called Immortal Romance
  2. 100% match on your first deposit, up to $1,300


Most online casinos try to emulate the glitz and glamour of the biggest Las Vegas venues, but Knighslots stands out by choosing an unexpected medieval theme. 

Besides that, the casino attracts players with one of the largest gaming libraries in the business. You can choose from over 3,000 different games! The Knightslots website boasts exceptional features and protection thanks to standard SSL data encryption. 

The casino’s impeccable reputation is less of a surprise when you realize its operator is SkillOnNet—one of the biggest names in the business, with 30+ other online venues in its capable hands. 

Players have access to the following payment options at this particular SkillOnNet venue:

  • Paysafecard
  • Jeton
  • AstroPay
  • MuchBetter
  • Interac
  • Payz

There’s a minimum of $10 for deposits and a $50,000 maximum for withdrawals. The casino doesn’t disclose ETAs for withdrawals, though their Terms and Conditions mention that transactions larger than $5,000 require additional time to process because of more stringent ID verification procedures.

PokerStars Casino

Our penultimate destination is PokerStars Casino—an obvious choice for poker players, but one that offers a lot to fans of table games and slots as well. This popular online casino is managed by the Stars Group, which has recently been acquired by Flutter Entertainment—a huge public company traded on the London Stock Exchange and one of the world’s biggest names in online betting. 

It all speaks to the reputation of the casino, but it would mean nothing if PokerStars didn’t provide an excellent gaming experience. 

This establishment lets you choose between the following payment options:

  • Interac
  • PayPal 
  • Apple Pay
  • eChecks
  • Mastercard
  • Visa
  • MuchBetter
  • Instadebit

Withdrawal times vary depending on your banking option. If you have any issues or questions, you can always contact the casino’s staff via live chat, which is available 24/7. 

All new PokerStars Casino players are eligible for the following bonuses:

Casino BonusDetails
Welcome bonus 50 free spins, credited to your account after you’ve registered and confirmed your ID
Progressive deposit bonus100% match for your first three deposits—up to $500 each
PokerStars RewardsA loyalty program with activity-based points, exchangeable for personalized rewards

Spin Casino

Our final pick is another long-running establishment, which only recently became available to Canadian players—Spin Casino. Despite its relatively short running time in Canada, this venue has attracted tons of players with enticing campaigns and a spectacular game portfolio. 

At the moment, you can make deposits and withdrawals at Spin Casino via:

  • Paysafecard
  • Mastercard
  • Apple Pay
  • Instadebit
  • MuchBetter
  • Visa
  • eChecks
  • Interac

The casino’s cybersecurity lives up to industry standards like SSL data encryption, so all banking and personal information is adequately protected. Spin Casino is fully legal and regulated in Canada, collaborating with iGamingOntario (iGO) and holding a license from the Alcohol and Gaming Commission of Ontario (AGCO)

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