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Jackpot City review 2024

4 / 5
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Written by:
Ville Mustonen
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Reviewed by:
Henrik Visuri
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Last update:
18.7.2024

Jackpot City — Games, Loyalty Program and More 

Jackpot City was founded in 1998, but it became officially present in Canada in 2022. Despite that, this online casino has quickly managed to increase its Canadian player base to impressive levels with over 400 casino games, decent banking options, and a mobile casino compatible with iOS and Android devices. 

The hard-working folks behind this virtual casino venue are dedicated to creating a secure, exciting, and enjoyable space for your online gaming escapades. They also provide various tools for responsible gaming with tips on self-assessments and other ways to keep your favourite pastime under control. 

Thinking of playing at Jackpot City? Read our honest review to learn about the casino’s credentials, wagering requirements, unique features, and game portfolio! 

If Jackpot City Casino doesn’t sound good to you, consider trying another online casino. However, be cautious of fraudulent and scammy online casinos. We recommend reading our page on legit online casinos in Canada for trustworthy gaming options.

Overall rating:
4 / 5
Casino Games icon Casino Games
4.0
Live Casino icon Live Casino
4.5
Deposit/withdrawals icon Deposit/withdrawals
4.2
App & Mobile icon App & Mobile
4.0
Security & Trust icon Security & Trust
4.5
VIP Programs icon VIP Programs
4.6
Customer Support icon Customer Support
4.2
UX icon UX
4.0

Jackpot Citys Pros and Cons

Pros

Pros

  • Huge selection of premium slot games
  • Wide range of popular payment methods
  • Good VIP program
  • Mobile friendly
Cons

Cons

  • Some country restrictions

Infopanel

Founded icon Founded
1998
Minimum deposit icon Minimum deposit
Can$ 10
Payment speed icon Payment speed
Instant
Game selection icon Game selection
400
License icon License
AGCO
Languages icon Languages
EN, FI, NO, DE
PNP icon PNP
No
VIP icon VIP
Yes
Live casino icon Live casino
Yes
Crypto casino icon Crypto casino
No

Inside Jackpot City Casino

Jackpot city sign up
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Jackpot city game selection
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Jackpot city live casino
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Slots

Most of the casino’s 400+ gaming portfolio consists of slots designed by Microgaming. Their eye-popping visuals, enchanting art direction, and crystal-clear audio design will transport you to exciting new worlds while keeping the essence of a fun slot game. 

The casino’s most popular slots include Immortal Romance and Thunderstruck 2, with exciting features and captivating storylines. 

Mega Moolah Microgaming
Mega Moolah
4.6/5
Slot Microgaming Master of Olympus
Masters of Olympus
4/5
Lucha Legends
Lucha Legend
4.2/5
Lucky Twins
Lucky Twins
4.1/5
Slot Game RTP Progressive Jackpot
Mega Moolah 97,84% Yes
Immortal Romance 96,86% No
Book of Oz 96,31% No
Thunderstruck 2 97,84% No
Avalon II 95,92% YesWide range of popular payment methods

Table Games

Blackjack Games at Jackpot City

If you’re interested in something more skill-based than slots, Jackpot City also offers a variety of blackjack titles. Regardless of your skill and experience level, you’ll find something suitable for you at this online establishment. 

Most beginners find it easiest to start with Switch Multi-Hand Vegas Single-Deck Blackjack—the game was designed with the classic Vegas ruleset in mind, and it’s a perfect choice if you’re looking to hone your basic blackjack strategies. 

Like most other blackjack titles developed by Microgaming, this variant has sharp-looking graphics and realistic ambient sounds that perfectly simulate a real casino floor. This title, and many others available at Jackpot City, lets you play in demo mode with virtual funds—you can practice all you want without spending a penny of your real money! 

Roulette Variants at Jackpot City

The casino provides numerous roulette titles for fans of less demanding and more stylish casino games. Every roulette enthusiast will find something to their liking as Jackpot City’s portfolio includes games based on French, European, and American roulette. 

Thanks to Real Deal Studios, Jackpot City also gives you access to a selection of live roulette games with real dealers whose activities are live-streamed to your screen. You can use the in-game UI to chat with players and dealers.

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Deposit and Withdrawal Methods

This online casino offers a decent variety of reputable online banking methods:

Payment MethodMin. DepositMin. WithdrawalPayout Speed
C$10C$101-3 Days
interac-online-logo-eC$10C$10Instant
C$10C$101-3 Days
echeck-logoC$10C$10Instant
instadebit-logoC$10C$10Instant
C$10C$10Instant
paysafecard-logoC$10C$10Instant
muchbetter-logoC$10C$103-5 Days

Before requesting your first withdrawal, you must verify your identity. This is a standard security practice in the online gaming industry, designed to keep players safe and eliminate the possibility of money laundering through online casinos. 

You can use any of the methods above via PC or mobile device. All financial information that goes through Jackpot City is secured with SSL 128-bit encryption, so transactions remain confidential and encoded. 

The practice also ensures all players will comply with the basic requirements for registering an account at Jackpot City. To open an account, you must be:

  1. Physically based in Ontario
  2. At least 19 years old
  3. The only player in your household or family (to avoid duplicate accounts from the same IP addresses) 

As in many other online casinos, you can’t choose your withdrawal method freely every time you make a withdrawal request. Jackpot City will automatically credit the money to the last payment method you used for deposits at the casino. For instance, if you’ve used your Mastercard debit card to make a deposit, your next withdrawal will be sent to that card balance. 

There are no deposit or withdrawal fees at Jackpot City, though your bank or payment processor may charge you a fee for currency conversions or other processing services. 

Account Verification Before Withdrawals

The casino verifies your identity by requesting certain documents, such as:

  • Government-issued photo ID
  • Utility bills 
  • Proof of ownership of your banking method (like a copy of your bank letter or credit card)

If necessary, the casino also reserves the right to request notarized copies of any verification documents. Fortunately, personal copies are acceptable in most cases. In practice, the notarized copies are only requested when the casino suspects the uploaded documents have been digitally altered or tampered with. 

Your account details—like your address, payment methods, phone number, or email address—may change over time. In that case, you must contact the casino staff and provide updated account info. If you intend to make deposits or withdrawals via a credit or debit card, the personal info on your account must match your credit card info. 

Withdrawal Times 

Besides your chosen withdrawal method, other factors may influence your transaction’s ETA. One of the main ones is Jackpot City’s pending period for all withdrawal requests—24 hours before any withdrawal request is processed. In that interval, you can cancel the request, and the funds will be returned to your account balance. 

The withdrawal times may also be longer in cases when the casino requests identity verification on your part, such as:

  • An unusually large withdrawal request
  • A change in payment methods
  • Your first withdrawal

Jackpot City Game Portfolio

Jackpot City lets you play 400+ casino games from the comfort of your home. Most titles were designed and developed by iGaming industry titans.

All the games have been certified by third-party authorities as fair, random, and safe. Most of them are also available on iOS and Android devices through the mobile version of Jackpot City casino. 

Casino Game
Most Popular Titles at Jackpot City
Slot
Immortal Romance, Thunderstruck 2, Break Away Deluxe, Arctic Enchantress, Masters of Valhalla, Wacky Panda, Mask of Amun
Blackjack
Perfect Strategy Blackjack, Premier Blackjack With Buster Blackjack, Switch Multi-Hand European Blackjack, Classic Blackjack
Roulette
Switch Multi-Fire Auto Roulette, Vinnie Jones Roulette, On Air Roulette, Real Auto Roulette
Evolution Gaming logo
Microgaming logo
Netent logo
Pragmatic Play logo
Push Gaming logo
isoftbet logo
Realistic Games logo
2 by 2 gaming logo
Rabcat logo
Foxium logo
Ezugi logo
Tom Horn Gaming logo
Red Tiger Gaming logo
Thunderkick logo
Amatic Industries logo

Jackpot City Loyalty Programvip-ninja

This online establishment doesn’t just reward players when they register and make a deposit! Through Jackpot City’s loyalty program, you receive loyalty points each time you make a real-money bet on any casino game.

When you make your first deposit at Jackpot City, you automatically receive 2,500 loyalty points. You will also receive extra points every time you reach a new level in the loyalty program. Each month, members at different ranks of the program receive special bonuses on different casino games.

Unlike the previous five tiers, Privé Loyalty is invite-only. You’ll need to be recognized as a high roller by the casino staff before reaching the last and most exclusive level.

You can exchange these loyalty points for bonus money at any time, but you can also accumulate them and rise through the ranks of the loyalty program. Each loyalty level brings unique perks and rewards, and there are six of them:

  1. Bronze Loyalty
  2. Silver Loyalty
  3. Gold Loyalty
  4. Platinum Loyalty
  5. Diamond Loyalty
  6. Privé Loyalty

Jackpot City Customer Servicecustomer-support-ninja

While Jackpot City provides a fairly smooth online casino experience, the casino also maintains a responsive and well-designed support section to answer your questions and resolve issues.

You can contact their customer service staff through an on-site email form or 24/7 live chat. While responses to email queries are usually more detailed, they typically take longer, so it’s better to use live chat for any urgent questions.

In the meantime, there’s also a detailed FAQ section that answers dozens of the most common player questions about rules, terms and conditions, wagering requirements, and account management. All the questions and answers are categorized, so they’re pretty easy to find.

Jackpot City Credentialstrust-ninja

Jackpot City is owned and operated by Cadtree Ltd. This casino operator is registered in Alderney, one of the Channel Islands and an autonomous member of the British Commonwealth. The company’s registered address is La Corvee House, GY9 3TQ, Alderney.

Besides Jackpot City, Cadtree Ltd also owns and operates the following online gaming establishments:

In its native jurisdiction, Cadtree Ltd is regulated by the Alderney Gambling Control Commission. The company also holds a license from the Malta Gaming Authority, mainly regulating its activities in European markets.

On Canadian soil, the company is licensed by the Alcohol and Gaming Commission of Ontario (AGCO) under license no. OPIG1237900. iGamingOntario, a subsidiary of AGCO, confirms the validity of Jackpot City’s random number generators (RNGs) and ensures the fairness of casino games in general.

The casino is dedicated to facilitating fair play conditions for all players and creating a safe and responsible gaming environment—as evidenced by Jackpot City’s affiliation with all the relevant Canadian gaming authorities and ConnexOntario, a local center for treating addiction and problematic gaming.