DraftKings Casino Ontario Review 2024

VIP and Loyalty Program

DraftKings has improved its reward and loyalty programs over time, with the latest change being the introduction of Crowns as the new points system. With every real-money transaction, you get Crowns, which can later be exchanged for DK Dollars (in-platform currency)—550 Crowns equals $1.

The DraftKings Dynasty Rewards program has also been consolidated, allowing players of the DraftKings Casino, DraftKings Sportsbook, and DraftKings Daily Fantasy Sports (DFS) to earn Crowns in one place.

Crowns you earn from wagering depend based on the game.

The Dynasty Rewards program has different tiers, starting with Bronze and going up to the highest level, Onyx. You move up to the next level once you reach the required number of points—they are as follows:

• Bronze—0 to 24,999 Crowns
• Silver—25,000 Crowns
• Gold—125,000 Crowns
• Diamond—500,000 Crowns
• Onyx—1,000,000 Crowns

It is essential to mention that at DraftKings Casino, you can earn Crowns by playing your favourite games and redeeming them for the in-platform currency—DK Dollars. 

This currency can be used for additional bets with a 1x playthrough requirement. You can also use your Crowns to buy entry into DFS contests and boost your chances of winning big. In addition, by visiting the DFS section of the website daily, you’ll receive a bonus reward to help you play even more. To redeem your Crowns and claim rewards, head to the My Rewards section and hit the Redeem button.

The Dynasty Rewards Marketplace also offers Crowns for purchase, and you can exchange their Crowns for items and experiences.

Customer Support at DraftKings Casino

DraftKings Casino does not offer the option of contacting customer support via phone, which can be a downside. The casino compensates with live chat and email options, available 24/7 to help you with any questions or concerns. In fact, many players rave about the prompt and helpful service they receive from DraftKings’ live chat support team.

With DraftKings’ reliable customer support, you can focus on enjoying all the exciting games and features this online casino has to offer.

To get in touch with customer support, you can use the following options:

• Live chat—Available 24/7 on the DraftKings website
• Email—By submitting a form available on the DraftKings website or sending an email directly to support@draftkings.com

User Experience at DraftKings Casino

DraftKings Casino offers desktop and mobile versions, as well as apps that prioritize user-friendliness. The app’s easy navigation and betting process makes it a go-to choice for online casino players and sports bettors.

The interface is straightforward and neatly designed, with game types and titles on the screen’s left side, without clutter. This makes it easy for new players to adapt quickly.

The app is available for iOS and Android devices, making it compatible with most smartphones and tablets. Whether you’re playing on your phone or PC, DraftKings Casino facilitates an enjoyable gaming experience.

Player Privacy and Safety at DraftKings Casino

When signing up for DraftKings Casino, the company retains the right to request personal information, such as:

• Your name
• Email
• Phone number
• Date of Birth
• Payment and Banking details
• ID and other documents

The casino also collects information when you use their website, applications, or services and deposit or withdraw funds from your account, which include but are not limited to:

• Personal data (name, email, phone number, birth date, ID, etc.)
• Billing information

That said, DraftKings Casino values your Privacy and Safety. To ensure players (and their information) are protected, the company uses strong encryption and password policies. While the company does not state whether they use or partner with certain companies for security, online customer reviews don’t indicate there were any issues.

It is important to mention that you must be 19 years of age (in Ontario) to sign up and play.

The casino maintains the right to ban players below the required age limit and revoke any winnings they may have made before the issue was noticed.

Draft Kings Casino Legalities and Credentials

In Canada, DraftKings Casino is licensed under the Alcohol and Gaming Commission of Ontario (AGCO) in partnership with iGaming Ontario (iGO). No registration number is listed online, but the IRS employer identification number is 84-4052441. The casino has headquarters at 222 Berkeley Street, 5^th Floor, Boston, MA 02116, U.S., but they have multiple offices worldwide.

Other security measures and licenses include:

• West Virginia Lottery Commission
• Connecticut Department of Consumer Protection
• Michigan Gaming Control Board
• Pennsylvania Gaming Control Board
• New Jersey Division of Gaming Enforcement

Responsible Gaming

Gaming is a fun and exciting pastime if you know and respect your limits. To ensure you’re playing responsibly, set clear boundaries, such as:

• Establishing limitations for depositing, wagering, and time spent playing
• Avoiding gaming if you are recovering from any dependency or addiction or are under the influence of alcohol or other substance
• Playing for entertainment and not to recover losses

DraftKings takes part in helping players with this issue. The company prioritizes educating team members to recognize problem gaming and provide information and assistance to players. The casino also participates in initiatives to increase awareness about compulsive behaviour and prevent underage gaming on the platform.

DraftKings offers a self-exclusion program programs to further promote responsible gaming. If you recognize that you may have a problem:

• DK Safer Play
• Problem Gambling FAQs
• Screenings Tools
• Self-Help Toolkits