Online gambling sites are the preferred choice for players looking for effortless access and unparalleled privacy. These casinos also offer an extensive game library, boosting players’ chances of winning big.
But can online casinos ban you for winning? In this article, we’ll explain why an online casino might ban a player who has achieved a winning streak and guide you through what to do in such situations.
Do Online Casinos Ban Winners?
Source: Dylan Clifton
Legitimate casinos don’t ban winners—doing so is counterintuitive and damages a casino’s reputation.
However, online casinos reserve the right to ban individuals who violate their policies. When signing up for a venue, you must accept their user agreement, which outlines the conduct you and the casino must observe to ensure safe play and the results of breaking the terms of the agreement.
Other possible consequences for players who violate casino policies are:
- The casino withholds the player’s winnings
- The venue warns the player without further restrictions
- The casino sues the player for breach of contract
Valid Reasons a Casino May Ban a Winner
In online gambling, it’s essential to distinguish between legitimate reasons a casino may take action against a player who has won and instances where players are unjustly targeted.
Four main legit reasons an online casino may ban you are:
- Underage gambling
- Using cheating software
- Money laundering
- Online gambling is illegal in your country
Adhering to age requirements is a legal requirement and a moral obligation for players and casinos. It aims to protect minors from the potential risks of gambling, one being addiction. If an online casino discovers a player falsified their age when creating an account, they can withhold winnings and block the user.
In Canada, the legal gaming age varies between the provinces, with 19 being the standard. Here’s a list of the legal age for each province:
|Legal Gaming Age
|Newfoundland and Labrador
|Prince Edward Island
Section 206(4) of the Criminal Code of Canada imposes a fine of up to $5,000, while Section 201(1) mentions jail time of up to two years for individuals who are caught participating in illegal gambling. Check your province’s laws and adhere to the minimum age requirements before joining a betting site.
Using Cheat Software
Some players resort to using cheat software to manipulate the random number generators (RNGs) used in games like slots and roulette, but that results in online venues suspending withdrawals and deleting the suspected accounts.
Instead of cheating to boost your chances of winning, understand how online casinos work and use legitimate strategies to improve your gameplay.
Some acceptable methods are:
- Leveraging your skills on skill-based casino games like poker and blackjack
- Playing games with high return-to-player (RTP) rates
- Taking advantage of casino campaigns
- Playing at a legitimate casino
Source: Mohamed Hassan
To prevent that, regulated gaming sites cooperate with reputable third-party auditors to identify suspicious payments and withdrawals on their platforms.
Some of the renowned organizations that test online casino systems are:
- BMM Testlabs
- Technical Systems Testing (TST)
- Gaming Laboratories International (GLI)
- iTech Labs
In Canada, money laundering through casinos attracts severe punishment, which includes permanent casino bans, a fine of up to $500,000, and jail time of up to 5 years.
Online Gambling Is Illegal in Your Country
Some players use tools that mask their locations—like virtual private networks (VPNs)—to access online casinos that are prohibited in their countries, leading these platforms to take the step of banning such users.
Reputable operators avoid jurisdictions where gambling is unregulated to encourage responsible gaming and safeguard their platforms from threats.
Before opening an online wagering account, check if online gambling is allowed in your country. In Canada, check with provincial authorities—gaming is banned at the federal level, but regional governments allow it.
Getting Banned by Fraudulent Online Casinos
Source: Mohamed Hassan
Fake casinos will ban you for winning. These venues use rigged systems, and beating them at their own game defeats their purpose.
Fraudsters can block you on flimsy grounds, which include complaining about delayed payouts and posting negative reviews about the casino. These casinos can also lock your deposits without justification.
Signs a Casino Will Cheat
As you navigate the world of online gambling, keep an eye out for “jackpots” that might turn into “jack-cons”. Some of the signs a casino will cheat are:
- The casino is unregistered
- The operator doesn’t have a verifiable physical address
- The venue promises “sure wins”
- The casino takes a long time to process payouts
- Online reviews left by other users show the casino refused to release players’ winnings without justification
- The casino lacks customer support
Before choosing an online casino, check the footer on its site for licensing information and verify it with the regulator. For example, if a casino shows a Malta Gaming Authority (MGA) licence number on the footer, go to the MGA website and check if that licence exists and its holder. If neither the casino nor the parent company holds the licence, look for a different casino.
What To Do if a Casino Bans You Despite Meeting Its Terms and Conditions
You may discover you’ve been banned from your favourite venue, but you don’t remember violating their policies. We understand the frustration that may bring, but all’s not lost!
If an online casino blocks you and you believe you’re not in the wrong, do the following:
- Review the Terms and Conditions
- Contact customer support
- Document your gameplay
- Contact the regulator
Review the Terms and Conditions
The Terms and Conditions specify an online venue’s withdrawal limits, wagering requirements, and acceptable sources of funds. To be safe, review the user agreement—you might have erred, causing the casino to ban you.
Contact Customer Support
Once you’re sure you didn’t break any casino rules, contact customer support by doing the following:
- Send them an email describing the situation—attach screenshots if possible
- Call them and explain what happened before and after getting banned—write the fixes they recommend for reference
- Send them an SMS
- Ping them on social media
- Mail them via the post office—use the method that you find most convenient
A legitimate casino’s support team will reinstate your account and release winnings if they have blocked you by mistake.
Document Your Gameplay
If customer support doesn’t help, retrieve records of your gameplay, which include the games you’ve played, bank transactions, timestamps for each bet, and the outcome of each game.
The information will help build your case against the casino.
Contact the Regulator
Armed with your betting records, report the casino that banned you for winning to the regulator that issued its licence. Regulatory authorities ensure online venues are fair and transparent—any unscrupulous activity by an operator can lead to the termination of their licences and prosecution.
Here’s a list of the regulators you can contact in different Canadian provinces:
|Alberta Gaming and Liquor Commission
|British Columbia Lottery Corporation
|Manitoba Liquor and Lotteries
|The New Brunswick Lotteries and Gaming Corporation
|Newfoundland and Labrador
|Atlantic Lottery Corporation
|Municipal and Community Affairs
|Nova Scotia Gaming Corporation
|Department of Community and Government Services
|Ontario Lottery and Gaming Corporation
|Prince Edward Island
|Prince Edward Island Lotteries Commission
|Saskatchewan Liquor and Gaming Authority
|Yukon Lotteries Commission
If the casino is offshore, you can also contact the relevant international regulator. Some highly regarded agencies are:
- Curaçao Gaming Control Board (Curaçao)
- Dirección General de Juegos y Sorteos (Mexico)
- European Gaming and Betting Association (Europe)
- Gibraltar Gambling Commissioner (Gibraltar)
- Swedish Gambling Authority (Sweden)
- Directorate General for the Regulation of Gambling (Spain)
- The Malta Gaming Authority (Malta)
Explore These Casinos That Don’t Ban Winners
Playing at a licensed site is the sure-fire way to avoid scams. Here’s a list of ten safe casinos that will pay you each time you win:
|Captain Cooks Casino
|Yukon Gold Casino
These casinos check all our credibility boxes—they are licensed, use RNGs for fair play, and employ ironclad cybersecurity measures to protect you. Rest assured of uninterrupted play at these venues.
Featured image source: The Digital Artist